Frequently Asked Questions

PointsTopHub is a digital assistance platform offering personalized helper services to guide you through specific tasks, streamline processes, and answer your questions with clarity and precision.

Any individual or organization in Canada looking for expert guidance on digital tasks can connect with our helpers. No prior experience is required—just let us know what you need.

To request help, fill out the contact form on our website or email us. A helper will review your details and reach out to schedule the next steps.

Our services cover a wide range of digital processes, from setting up workflows to troubleshooting platform features, all delivered remotely or at our Vancouver office.

Yes. All sessions are held online via secure video or chat channels to ensure convenient access regardless of your location.

We currently provide support in English, ensuring clear and effective communication throughout your session.

Our team aims to respond to all inquiries within one business day. You’ll receive an email confirmation once your request is logged.

We adhere to strict privacy and data protection standards. Your details are stored securely and used solely for the purpose of delivering helper services.

Yes. Simply reply to our confirmation email or update the form details, and we’ll adjust the session plan accordingly.

Our main office is at 350 West Georgia Street, Vancouver, BC V6B 6B1, Canada. Online sessions are held through our secure digital platform.